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Senior Customer Success Manager @ SaaS Tech Company
Dec 10, 2017
IPS has a brand new Customer Success Manager role at a fast growing SaaS eCommerce retail intelligence tech company located here in Columbus. My client is looking to add a Senior Customer Success Manager to help build their market position as a leader in MAP (Minimum Advertised Price) online retail intelligence. This is one of those
that do not come around very often with such a high growth company and a high growth role.
Our client boasts:
105% retention amongst existing clients
Working w/ large consumer brands
105 Customers and over 350 brands
3X revenue growth from 2016
What they offer you:
Base salary + commission
Game changing and high in demand product
Earn a great salary
Opportunity to move up
Startup work culture with the stability of a established business
Desired Skills and Experience
eCommerce or Marketplace experience
Proven, results-oriented performer with account management experience in a SaaS, enterprise software or online subscription services based business
Demonstrated success hitting quotas
Superb communication and presentation skills, tremendous attention to detail and an ability to work collaboratively, independently and virtually
Technical software account management experience
What you'll do
Develops and executes sales plans and coordinates sales efforts to achieve existing customer up-sell revenue targets.
Meets or exceeds defined sales quota through strategic account planning, networking and use of company resources.
Actively participates in regional marketing events for lead generation (industry trade shows, professional associations, etc…)
Account Management – Builds client relationships: maximize revenue and profitability potential by up-selling to existing clients, driving renewal revenue and ensuring client satisfaction;
Involvement in kickoff meetings, major milestone meetings, and opportunistic participation where senior client decision makers are present.
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