Director of Customer Service Role @ High Growth Insurance Tech Company

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Cleveland, OH
Job Type
Direct Hire
Jan 16, 2018
Job ID

IPS has a new brand new full time & direct hire Director of Customer Service and Call Center Operations role @ a fast growing tech company here in downtown Columbus. They offer top salaries, flexible work hours, and a laid back results focused culture. 

To start, you would be leading a team of 14 Customer Service Representatives and that # will only continue to grow. We are looking for someone special that has extensive experience leading call center and customer service teams!

 Why work with us:

  • Relaxed work enviornment that focuses on results
  • Family friendly work enviornment 
  • Low employee turnover 
  • Up beat and energetic team
  • Flexible work hours 
  • Company-paid health, dental and vision benefits 
  • Opportunities to further your career as the company grows


  •  At least 3+ years of Customer Service / Call Center Leadership experience
  •  Experience with VoIP and Cloud Phone systems and inbound/outbound phone queues
  •  Outcome oriented with a commitment to achieving personal, client, and company goals
  •  Ability to work in a fast paced environment and report directly to the C suite
  •  Impactful communications skills – both written and verbal
  •  Must be able to build a highly engaged, committed, and empowered workforce
  •  Strong understanding of the call center environment and growing a small team to large one while keeping key performance metrics high along the way
  •  Ability to interpret various data sets on call team performance and develop actionable improvement plans
  •  Understanding the key performance metrics to evaluate team improvement over time
  •  Significant experience with developing a detailed training program from the ground up
  •  Must have great people skills, able to relate to and motivate people of diverse backgrounds

Warm wishes, 

Tony Matousek
Sr. Talent Partner