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Customer Success Manager @ High Growth Healthcare Company
Jan 23, 2018
IPS has a new
Customer Success Manager
role in Cleveland that just opened up at a fast growing 25 person healthcare technology company. We are overhauling an antiquated arm of the healthcare industry with a state of the art cloud based software platform solution.
We've been recognized among top companies as “Best Growth" and "Startup of the Year" in Cleveland.
What this role offers:
Top salaries because we are looking for a top person
A Healthcare Product that you will believe in
Engineering culture from the top down
Passionate and smart team of engineers to work with
Flexible work hours
Results oriented work environment
Healthcare, dental, and vision insurance
Agile and open Environment
What will you do?
Manage customer accounts through initial goal setting, continued strategy sessions and business reviews to define and help customers reach long term goals
Work directly with individual customers to create and strengthen relationships with decision makers, drive alignment across stakeholders, and demonstrate value to our customers
Ensure successful adoption of our product, and then work to grow accounts by looking for opportunities to, and then delivering, value
Partner with the broader team to ensure successful onboarding of customers, to take feedback and customer insights to advocate for product improvements/changes, and to be a general advocate for our customers
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