Customer Success Manager @ High Growth Healthcare Company

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Cleveland, OH
Job Type
Direct Hire
Jan 23, 2018
Job ID
IPS has a new Customer Success Manager role in Cleveland that just opened up at a fast growing 25 person healthcare technology company. We are overhauling an antiquated arm of the healthcare industry with a state of the art cloud based software platform solution.  

We've been recognized among top companies as “Best Growth" and "Startup of the Year" in Cleveland. 

What this role offers:

  • Top salaries because we are looking for a top person 
  • A Healthcare Product that you will believe in 
  • Engineering culture from the top down 
  • Passionate and smart team of engineers to work with
  • Flexible work hours 
  • Results oriented work environment
  • Healthcare, dental, and vision insurance 
  • Agile and open Environment 
What will you do? 
  • Manage customer accounts through initial goal setting, continued strategy sessions and business reviews to define and help customers reach long term goals
  • Work directly with individual customers to create and strengthen relationships with decision makers, drive alignment across stakeholders, and demonstrate value to our customers
  • Ensure successful adoption of our product, and then work to grow accounts by looking for opportunities to, and then delivering, value
  • Partner with the broader team to ensure successful onboarding of customers, to take feedback and customer insights to advocate for product improvements/changes, and to be a general advocate for our customers


Kaleb Dumot
Senior Talent Partner